Load Testing Your Telecom System, Call Center or
IVR:
Are you sure that your telecommunication system has enough capacity?
Are you paying too much for excess capacity?
If your IVR were saturated, are you certain you would have enough total resources to maintain a fast response for your callers?
Does your call flow require resources that are not under your control?
Do your callers experience strange behavior that's difficult to explain?
If you care about measuring and improving the quality of your telecom services,
our proven analytical methods are just what you need.
High Volume Call Generation - We can push high volumes
of traffic directly through to your IVR or call center, simulating
real-world callers, including randomized inputs and timeouts.
Complex Queuing Analysis - Our mathematical modeling
provides you with accurate forecasts of how many ports each of
Telephony, Live Operators, ASR and other critical resources you
need in order to provide your callers with a predictable Quality
of Service.
Stochastic Modeling - This is what separates the
dilettantes from the experts. Most of the more interesting systems
and problems can not merely be modeled with simple queues. They
require simulations that produce statistical results. And this is
where we at the Ashergroup shine. We have the people and the
tools necessary to model the most complex systems to provide you
insights that are critical to solving the most difficult problems
with your IVR, web, and database systems.
Load Simulator - Our proprietary Load Simulator is a
full scale Telco/multi-T1 simulator that can be tied directly to
your own IVR or PBX, providing clocking and simulating T1, E1,
ISDN/PRI, and most digital switch interfaces. This can provide
heavy loading without incurring line charges.
If you need it done and don't see it here, Contact
us: We've probably done something similar and if we haven't we'll figure out how.
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